Switch Content View


The long-term sustainable asset management program should be driven using a 25-year sustainable value chain. This value chain is used to derive an organisation's confidence rating and it is this confidence rating that is used in all our benchmarking activities. In other words, our benchmarking is done from a long-term sustainable perspective and not just to measure "we are very good in this area at this point in time". It provides a truly 'balanced scorecard' approach.


The short-term value chains can and should be tailored to the key issues or drivers of the business at the present (while also keeping in mind the long-term sustainable picture). An example of a short term benchmark is breaks per unit of piping, which can be used year after year to measure an organization's own performance, as well as to compare its performance against other utilities.


As with the appropriate practice levels, these benchmarked best practice indicators are there to assist organizations to determine the most appropriate improvement programs for their circumstances.

previous home next
Quality Framework Value Chain   Getting Started